BLOG: How to Save Time, Money, and Headaches when Submitting Medical Records


Dealing with insurance claims can be a stressful situation for patients, and it is the role of both the provider and payer to streamline the process of health insurance reimbursement. Since healthcare business practices are becoming increasingly digitized, it makes sense to submit patient medical records digitally as well.  Electronically attaching medical health records to claims can both save time and money, as well as potential headaches when it comes to inevitable document requests during claims adjudication.

Considering that many hospitals and doctors offices are utilizing electronic health records, the next logical step is a system that enables sending that information to insurers with the initial electronic medical claim.  Processing a claim manually can cost three times as much as processing a claim electronically, which means that any additional automation can be an improvement.  When faced with a medial records request, having all of the relevant documentation available digitally – as an attachment – can cut out steps in the process.  In fact, systems like MEA|NEA’s FastAttach™ have been shown to result in faster reimbursement, improved client service, and reduced overhead.

The truth is that an insurer requesting medical records is not uncommon, and a provider may have to submit the entirety of a patient medical record as an attachment to a claim – documentation that can be hundreds of pages long.  However, if that provider is already using electronic records, then submitting them as an electronic attachment makes what could have been a headache into a simple task with a click of a mouse.

Electronic attachments also make it easier to comply with industry formatting and security standards, as well as government regulations.  An electronic attachment solution can ensure HIPAA compliance in sending and obtaining medical records, and simplify things moving forward with expected changes to Medicare documentation requirements.  This technology also decreases the likelihood of lost documentation or mistakes, and increases the number of claims that payers can adjudicate on a daily basis.

Not only will providers and payers benefit, but patients will also welcome the increase in efficiency, even if they’re not privy to the business practices behind the curtain.  Electronic attachments are improving the healthcare industry every day, and there may yet be new technologies just around the corner.