BLOG: HIMSS14 Preview Interview with Lindy Benton, CEO, MEA|NEA: Streamlining Government Recovery Audits Through esMD


HIMSS Preview: Lindy Benton, CEO, MEA|NEA Provides a Sneak Preview on Education Session 32: Streamlining Government Recovery Audits Through esMD being held February 24, 2014 | 11:30 AM – 12:30 PM ET

Sean: How long have you been involved with HIMSS?

Lindy: I have been involved with HIMSS for about twenty years. I was at the first HIMSS, which was in San Francisco. There were only about 100 people in attendance and it was in the hotel lobby. There were a few companies with tables set up, but it was mostly about meetings between a common group and like-minded people. It was not at all the HIMSS you see today.

Sean: Tell us more about your presentation with Rudy Braccili on esMD at HIMSS?

Lindy: About a year and a half ago we went on onsite with Experis and some of our own team members. We took a hard look at how paper was being managed, both from a security and a cost perspective at Boca Raton Regional Hospital where Rudy is Director of Revenue Cycle Services. His team was engaged with ours, and we looked at the process, and where papers went. First of all, we realized as a team that it was not secure information processing. So, we did a great study, and we have since published it. What Rudy is going to discuss, is the success of not only that pilot, but of using our software (FastAttach). With that product he moves documents electronically verse the mailed CDs, faxing, scanning, and all that he used to do. He has saved more money than we had originally projected. Not only that, but it has allowed him reduce the hiring of additional staff to take care of paper management. That is another cost that wasn’t even identified in that study. All the figures for the money he saved are in the presentation. Rudy has those listed, and those are some pretty impressive figures, as far as their cost savings.
In addition, we will have a representative from Experis there. After the presentation, anyone interested in a report, or interested getting started with their organization, can speak with the representative for more information.

Sean: How does Boca Raton Regional Hospital’s story translate to a larger scale for other hospitals that face similar challenges?

Lindy: I would say a larger hospital actually has the same problem Boca Raton does, typically in a number of different facilities. Some of our larger customers that have twenty and thirty different sites, as you can imagined the paper related issues they face are ten to twenty times greater than what Rudy’s seeing at Boca Raton Regional Hospital. It is the same process. It is getting pieces of paper off of a desk.
I will give you an example: we noticed that there were denials coming in from a payor by mail. Someone has to open that, scan it to the system, and in a lot of cases print it which can leave the PHI sitting on their desk. The higher dollar claims got done first while the less lucrative claims missed their 45 day window, therefore becoming write-off’s. There is a very, very large number of audits that miss their time stamp.

Sean: Is there a specific subtopic you’re looking forward to pinpointing as critical to the industry in your talk?

Lindy: The critical piece of this talk, and what is different about this talk as opposed to the ones that I have experienced over the many years at HIMSS, is a lot of the conversations at HIMSS are about provider to provider, because that is typically what a hospital is interested in. This talk is about communication between the care givers, and payors. It is about getting paid more efficiently and not having an incremental cost associated with fines due to audits and missing due dates. This is not a typical conversation that CIOs and ITs at hospitals attending HIMSS have. This is a new field, where no one has really looked at the cost savings that could be had in those conversations. I am really excited to start that conversation at HIMSS.

Sean: What makes HIMSS, and this talk a key event for MEA|NEA to be engaged in?

Lindy: HIMSS is something that has been growing over the years. It is getting bigger and bigger. It is the one forum per year where information to providers is shared and distributed. I am sure the majority of people attending HIMSS would tell you that everyone is looking for that next big new thing. I think getting rid of paper is the next big thing. Rudy and I both are very excited about this talk, because it is going to help us start a brand new conversation with the attendees about how we can look at new areas to increase their security, and reduce cost.