Five Invaluable Resources for Your Front Office Team


Behind every successful dental practice is a great practice manager and a rockin’ front office team. Doctors and dental practice owners should strive to provide as many resources as possible to the people working the front lines of their business. Front office teams that handle scheduling appointments, marketing to new patients, conducting recalls, managing insurance, and much, much more are a key component of what keeps the doors open.

Here are a few key resources that might help make their jobs easier and lead to process improvements for your practice.

1. By far the most frequently asked question we receive in our post-event surveys about future webinar topics is how to write effective narratives. Good news! We’re working to bring you a webinar related to that topic this summer and in the meantime, we are happy to share some great resource links. If you’ve attended any insurance courses at meetings and conferences around the country, you’ve likely heard Teresa Duncan speak on the topic of narratives. Her company – Odyssey Management, Inc. provides services and resources that every practice can use to improve this important part of their business. Also, be sure to check out the website of NEA client, eAssist Dental Billing. They have produced a great library of newsletter articles and blogs that discuss narratives, insurance verification and more.

2. Second on the list of most requested resources by NEA clients is a library of forms that offices can use in their practice. Having examples or templates can make the job of practice administrators much more efficient. Many practice management systems (PMS) may have forms built-in, so make sure you’re taking advantage of those and don’t be shy about reaching out to your PMS vendor for training if you need it. In the meantime, this resource library on has some great examples of forms for patients, employees, insurance, HIPAA and more.

3. If at least one member of your front office staff is not already a member of the American Association of Dental Office Managers (AADOM), you’re behind the curve! Being involved with AADOM provides your team with a wealth of education and resources that will help your practice and your team grow. From face-to-face annual and regional meetings, to online resources like blogs, podcasts, and e-learning webinars, AADOM has the tools to empower your team to excel. Check out their website to find your local AADOM chapter today and if you’re planning on attending the AADOM 2019 Conference in Orlando, register for the event using promo code: IMGOINGTOAADOM and receive $100 off your registration!

Be sure to tell them that NEA referred you!

4. Say the word “HIPAA” and people often cringe. Obviously, every dental practice professional needs to be well-versed in the rules and requirements related to HIPAA. You’ve, no doubt, had training on the topic, but if you need additional resources, you can visit the ADA Store website and purchase the ADA Complete HIPAA Compliance Kit. You can also reference the HIPAA FAQs on the ADA website as well.

5. Finally, if your practice needs a little outside help with: complex challenges like HIPAA compliance, establishing and/or refining office processes/ procedures, managing a team effectively, or dental and medical coding, there’s plenty of help available. Two great organizations that can connect you with professional coaches and consultants for whatever type of assistance you need are: the Academy of Dental Management Consultants (ADMC) and the Speaking and Consulting Network (SCN.) These organizations work with leading dental coaches and consultants across the country to help connect practices like yours to the resources they need. You can be sure that if you’re engaging a consultant who is affiliated with one of these organizations, they are top-notch!


Editor’s Note: The issue of this article sent out in the March NEA Newsletter contained links to materials that were since found to have been improperly credited to their original source by the organization that posted them online. We have edited this piece to reflect the proper resource for “narrative information” and apologize for any inconvenience this may have caused.